We view Support as the glue in our relationship with customer schools.
Our fully trained Support team stands at the ready to provide fast, consistent and expert service.
The team’s access to your school’s data on our hosted servers allows us to work through issues with your school real-time. Show us the problem, and we can fix it or show you how!
Parents, please contact your school office for all ParentsWeb support needs.
Accessing RenWeb Support
RenWeb offers a multi-tiered system that allows customers to tap into our support team’s expertise five different ways:
- Call directly into our toll-free line at 1-866-800-6593.
- Initiate a Live Chat session with a member of the customer support team.
- Submit a request into the RenWeb Customer Support Tool to receive a callback from our support team.
- Submit an after-hours Ask-A-Question with a guaranteed email response the following day.
- Access our robust and exhaustive Online Help database, including more than 150 demonstration videos that walk you through various tasks in RenWeb.