TRUSTe Privacy Program
EU Safe Harbor Framework
Wilcomp complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Wilcomp has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Wilcomp’s certification, please visit http://export.gov/safeharbor. Upon request and within 30 days, WilComp will grant individuals reasonable access to personal information that it holds about them. In addition, WilComp will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. Please contact your organization's local WilComp administrator to change your personal information gathered on the Site, or contact our Customer Service center.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided above). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet at:
by fax at +1 415 520 3420, or by mail at:
55 2nd Street 2nd Floor
San Francisco, CA USA 94105
If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, see:
or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English. For human resources data we have agreed to cooperate with Data Protection Authorities. Any questions, comments or complaints about the data practices (including without limitation compliance with data privacy principles of notice, choice, onward transfer, access, security, data integrity, or enforcement) of a hosted online OnBoarding software customer or partner for whom WilComp processes data should be addressed to that customer or partner.
OUR COMMITMENT TO YOU
To Our Valued Clients:
WilComp complies with all United States state and federal law. For customers who reside outside of the United States, WilComp complies with the standards set by the relevant European Union Directives. WilComp provides a business service to our customers. WilComp will only use the information you provide for the purposes intended and as detailed in the Privacy Statement unless we have obtained your consent to use it for other purposes.
WilComp respects the privacy of every school and person that entrusts their information with us or who visits our website and uses our services. This Privacy Statement outlines the information that will be collected and how we will use that information.
INFORMATION MANAGEMENT AND USAGE POLICIES
Personal Information Collected —
Given that our services include student information management and fundraising support, it is necessary that we store and maintain confidential information about the schools we serve, along with personal information regarding the administrators, staff members, parents and students associated with these schools. WilComp will not market our products or services to parents or students using this information, nor will we directly contact parents or students without the school's prior consent.
— School Administration
We will respond to requests for Contacts and Sales Demonstration made via our website www.renweb.com using personal information received from you at the time of the request. To request information about our products and services, we may ask you to provide certain information including but not limited to your name, address, telephone number, email address, school name, school address, total enrollment, grade levels, and referral information. No information will be collected unless you provide it to us voluntarily. WilComp will not share this information with anyone outside of our company, subject to the limitations described above.
WilComp may use school information to contact appropriate representatives at the school. For example, we may send marketing or promotional materials including emails or other information to school administrators; we may respond to your comments, questions or requests for information; or we may contact you as necessary to provide general customer support. You may update your contact information or opt out of receiving marketing or promotional materials by contacting our Customer Support center by phone at +1 866 800 6593 , or via email request sent to email@example.com.
When a school becomes a customer of WilComp, the school administration will be required to submit information regarding your business, its staff members and clients (parents, guardians, students and other associated parties). This information will be managed on your behalf within WilComp product databases by means of our software interfaces, the information itself remains the property of the client school as the owner of the data. You may request the complete removal of your infomation from our systems at any time; such removal will be completed within 30 days of our receipt of your written request.
— Staff Members
WilComp client schools will generally collect personal information regarding their staff members, including but not limited to tax identification, professional and academic credentials, and contact information. Staff members who wish to review or update their personal information may do so by contacting the school administrator responsible for maintaining such data using WilComp software interfaces. In addition, confidential information generated in the course of business, such as student evaluations and electronic communications, are acknowledged to be the intellectual property of the WilComp client school. WilComp will not share personal information pertaining to school administrators or staff members with anyone outside of our company, subject to the limitations described above.
— Parents / Families
WilComp client schools will generally collect personal information regarding the parents, guardians, family members and other parties associated with their students (e.g. physicians, emergency contact neighbors, etc.) This information may include, but not be limited to, employement, insurance, medical, religious, financial and contact information. Family members who wish to review or update their personal information may do so by contacting the school administrator responsible for maintaining such data using WilComp software interfaces. In addition, the school administration has the option to make available certain WilComp software interfaces which allow family members online access to review and update selected personal information. WilComp will not directly share personal information pertaining to parents, guardians or other parties associated with the family with anyone outside of our company, subject to the limitations described above.
School administrators have the option of making limited portions of their clients' personal information available in various public venues, such as printed or online student or family directories. Requests for removal from such publications should be made to the school administration.
School administrators, staff members and responsible family members will generally use WilComp software interfaces to collect personal information regarding students, including but not limited to medical, insurance, financial, behavioral, academic, religious, demographic and contact information. Responsible family members who wish to review or update the personal information regarding their student(s) may do so by contacting the school administrator responsible for maintaining such data using WilComp software interfaces. In addition, the school administration has the option to make available certain WilComp software interfaces which allow responsible family members online access to review and update selected personal information regarding their student(s).
WilComp respects all applicable national and international children's privacy regulations. WilComp complies with the Family Educational Rights and Privacy Act (FERPA) (20 USC §1232g, 34 CFR Part 99) which is a federal U.S. law that protects the privacy of student education records. WilComp does not collect personal information directly from children, and any information we retain pertaining to students will not be shared with anyone outside of our company, subject to the limitations described above.
It is the responsibility of our client schools to utilize our services (e.g. the collection of information from students by means of customer-designed web forms) in a manner that complies with FERPA and similar regulations unique to the jurisdiction within which our client schools operate.
Access to Customer Information:
The primary goal of WilComp in collecting personal information from our customers is to assist our customers in managing the information they provide utilizing our products and services. We have always safeguarded the confidentiality of information provided to us by our clients and are bound by our professional standards to continue to maintain this vital aspect of our professional relationship. The following individuals may have access to some or all of your information:
WilComp will share the information necessary to deliver products and services that you specifically request to receive but we will limit this information to only what is necessary and required to complete a transaction. WilComp also reserves the right to disclose your personally identifiable information in order to respond to duly authorized information requests of governmental authorities, where required by law, when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, warrant, subpoenas or similar legal process. WilComp will not share, trade or sell the personal information of our visitors or customers for use by any business without your consent.
Consumer Services and Contact Information:
If you provide our consumer service representatives with feedback on your experiences with our products/services or otherwise submit questions to our consumer service representatives or webmasters, you will be asked to supply personal information for our record keeping and follow-up. This information will not be disclosed without your permission unless required to do so by law. The consumer testimonials posted on our web site may contain personally identifiable information, but such testimonials will not appear without a consumer's prior consent.
In addition, consumer testimonials and any personally identifiable information they might contain will be withdrawn from our web site within 30 days of our receipt of a consumer's written request for its removal.
Aggregate and Statistical Data:
WilComp may collect and store web log information (such as your web browser, operating system, pages visited, etc.) to help us design our website, to identify popular features, and for other managerial purposes. However, web logs may also be used if necessary to help identify any person attempting to break into or damage our website, or use our websites to commit any illegal act. We may share web log information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws.
OUR COMMITMENT TO DATA SECURITY
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we manage on behalf of our customers and the information we collect and manage. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to information. We use secure connections to protect sensitive information during its transmission.
When you visit our website at www.renweb.com, we may collect some non-personal information about you. The collection of this non-personal information is done through the "cookie" technology. When you view our website we may store some information on your computer. This information will be in the form of a small text file, also called a "cookie". Cookies allow us to provide for the security and continuity of your session. Most browsers can be configured not to accept cookies or to indicate when a cookie is being sent but not accepting a cookie may result in difficulty viewing our website. Neither our cookies nor web log information collects any personal information. This information will not remain on your computer after you leave our website.
We or our third-party advertising partner employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
LINKS TO OTHER SITES
SOCIAL MEDIA (FEATURES) AND WIDGETS
WilComp Software, L.P.
101 E. Renfro St. Suite A
Burleson, TX USA 76028
| Privacy Statement
Copyright 2014 by Wilcomp Software