If you are running Internet Explorer 11 on your PC, you will need to use IE 11’s compatibility view mode if you are logging into:

INSTRUCTIONS TO ENABLE COMPATIBILITY VIEW MODE:

To use IE 11’s compatibility view for the RenWeb products above:
  1. Click the Gear icon on the top right corner of the IE 11 browser. See below.
  2. Add Renweb.com to the list by typing it in the top text field.
  3. Select Add.
  4. That’s it! IE 11 will automatically go into compatibility view mode when anything is accessed within RenWeb’s domain.