We’ve been told that RenWeb is the only company our clients like contacting for customer support. That’s because our knowledgeable, professional 40+ person team works diligently to answer your phone calls and take your live chat requests. With RenWeb, you won’t sit on hold for hours or wait days to get an email back from a support representative. If you need help, we’re here for you.
We don’t simply answer, we help customers understand and discuss options.
Customers can count on us because we always think in terms of the customer’s needs, not a standard solution.
We embrace moments that allow us to have a big impact. We anticipate your needs and follow up to ensure expectations were met.
We believe we’re only as good as our last customer’s experience and we earn our reputation with every interaction.
Using respectful communication to gain mutual understanding so we can focus on a positive resolution.
We are deliberate about providing value to customers. We head off problems before they happen.
At FACTS and RenWeb, we encourage every associate to embrace the customer experience. We value and appreciate the opportunity we have to provide services to our clients and the parents and schools they serve. Our people are empowered to make customer experiences great. We foster an environment of “best-in-class,” which means each associate has a responsibility to deliver unparalleled customer service to each customer they come in contact with. This is our commitment. This is our culture.
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