Nelnet Business Solutions, Inc., complies with all United States state and federal law. For customers who reside outside of the United States, Nelnet Business Solutions, Inc., complies with the standards set by the relevant European Union Directives. Nelnet Business Solutions, Inc., provides a business service to our customers. Nelnet Business Solutions, Inc., will only use the information you provide for the purposes intended and as detailed in the Privacy Statement unless we have obtained your consent to use it for other purposes.
Nelnet Business Solutions, Inc., respects the privacy of every school and person that entrusts their information with us or who visits our website and uses our services. This Privacy Statement outlines the information that will be collected and how we will use that information.
Given that our services include student information management and fundraising support, it is necessary that we store and maintain confidential information about the schools we serve, along with personal information regarding the administrators, staff members, parents and students associated with these schools. Nelnet Business Solutions, Inc., will not market our products or services to parents or students using this information, nor will we directly contact parents or students without the school’s prior consent.
We will respond to requests for Contacts and Sales Demonstration made via our website www.renweb.com using personal information received from you at the time of the request. To request information about our products and services, we may ask you to provide certain information including but not limited to your name, address, telephone number, email address, school name, school address, total enrollment, grade levels, and referral information. No information will be collected unless you provide it to us voluntarily. Nelnet Business Solutions, Inc., will not share this information with anyone outside of our company, subject to the limitations described above.
Nelnet Business Solutions, Inc., may use school information to contact appropriate representatives at the school. For example, we may send marketing or promotional materials including emails or other information to school administrators; we may respond to your comments, questions or requests for information; or we may contact you as necessary to provide general customer support. You may update your contact information or opt out of receiving marketing or promotional materials by contacting our Customer Support center by phone at +1 866 800 6593 , or via email request sent to email@example.com.
When a school becomes a customer of Nelnet Business Solutions, Inc., the school administration will be required to submit information regarding your business, its staff members and clients (parents, guardians, students and other associated parties). This information will be managed on your behalf within Nelnet Business Solutions, Inc., product databases by means of our software interfaces, the information itself remains the property of the client school as the owner of the data. You may request the complete removal of your information from our systems at any time; such removal will be completed within 30 days of our receipt of your written request.
Nelnet Business Solutions, Inc., client schools will generally collect personal information regarding their staff members, including but not limited to tax identification, professional and academic credentials, and contact information. Staff members who wish to review or update their personal information may do so by contacting the school administrator responsible for maintaining such data using Nelnet Business Solutions, Inc., software interfaces. In addition, confidential information generated in the course of business, such as student evaluations and electronic communications, are acknowledged to be the intellectual property of the Nelnet Business Solutions, Inc., client school. Nelnet Business Solutions, Inc., will not share personal information pertaining to school administrators or staff members with anyone outside of our company, subject to the limitations described above.
Nelnet Business Solutions, Inc., client schools will generally collect personal information regarding the parents, guardians, family members and other parties associated with their students (e.g. physicians, emergency contact neighbors, etc.) This information may include, but not be limited to, employment, insurance, medical, religious, financial and contact information. Family members who wish to review or update their personal information may do so by contacting the school administrator responsible for maintaining such data using Nelnet Business Solutions, Inc., software interfaces. In addition, the school administration has the option to make available certain Nelnet Business Solutions, Inc., software interfaces which allow family members online access to review and update selected personal information. Nelnet Business Solutions, Inc., will not directly share personal information pertaining to parents, guardians or other parties associated with the family with anyone outside of our company, subject to the limitations described above.
School administrators have the option of making limited portions of their clients’ personal information available in various public venues, such as printed or online student or family directories. Requests for removal from such publications should be made to the school administration.
School administrators, staff members and responsible family members will generally use Nelnet Business Solutions, Inc., software interfaces to collect personal information regarding students, including but not limited to medical, insurance, financial, behavioral, academic, religious, demographic and contact information. Responsible family members who wish to review or update the personal information regarding their student(s) may do so by contacting the school administrator responsible for maintaining such data using Nelnet Business Solutions, Inc., software interfaces. In addition, the school administration has the option to make available certain Nelnet Business Solutions, Inc., software interfaces which allow responsible family members online access to review and update selected personal information regarding their student(s).
Nelnet Business Solutions, Inc., collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. Nelnet Business Solutions, Inc., works with its Clients to help them provide notice to their customers concerning, the purpose for which personal information is collected.
We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly. [If you are a Client and would like to update your account please contact us here.]
Nelnet Business Solutions, Inc., respects all applicable national and international children’s privacy regulations. Nelnet Business Solutions, Inc., complies with the Family Educational Rights and Privacy Act (FERPA) (20 USC §1232g, 34 CFR Part 99) which is a federal U.S. law that protects the privacy of student education records. Nelnet Business Solutions, Inc., does not collect personal information directly from children, and any information we retain pertaining to students will not be shared with anyone outside of our company, subject to the limitations described above.
It is the responsibility of our client schools to utilize our services (e.g. the collection of information from students by means of customer-designed web forms) in a manner that complies with FERPA and similar regulations unique to the jurisdiction within which our client schools operate.
Upon request Nelnet Business Solutions, Inc., will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. You may access, correct, or request deletion of your personal information by logging into your account or by contacting us at firstname.lastname@example.org. We will respond to your request within a reasonable timeframe. Nelnet Business Solutions, Inc., has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, who seeks to correct, amend, delete inaccurate data or withdraw consent to further contact should direct his/her query to Nelnet Business Solutions, Inc.,’s Client (the data controller). If the Client requests Nelnet Business Solutions, Inc., to remove the data, we will respond to their request within 30 days.
We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Nelnet Business Solutions, Inc., will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The primary goal of Nelnet Business Solutions, Inc., in collecting personal information from our customers is to assist our customers in managing the information they provide utilizing our products and services. We have always safeguarded the confidentiality of information provided to us by our clients and are bound by our professional standards to continue to maintain this vital aspect of our professional relationship. The following individuals may have access to some or all of your information:
Nelnet Business Solutions, Inc., will share the information necessary to deliver products and services that you specifically request to receive but we will limit this information to only what is necessary and required to complete a transaction. In certain situations, Nelnet Business Solutions, Inc., may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Nelnet Business Solutions, Inc., also reserves the right to disclose your personally identifiable information in order to respond to duly authorized information requests of governmental authorities, where required by law, when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, warrant, subpoenas or similar legal process. If Nelnet Business Solutions, Inc., is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. Nelnet Business Solutions, Inc., will not share, trade or sell the personal information of our visitors or customers for use by any business without your consent. If you do not want us to share your personal information with these companies, contact us here.
Nelnet Business Solutions, Inc., may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.
If you provide our consumer service representatives with feedback on your experiences with our products/services or otherwise submit questions to our consumer service representatives or webmasters, you will be asked to supply personal information for our record keeping and follow-up. This information will not be disclosed without your permission unless required to do so by law. The consumer testimonials posted on our web site may contain personally identifiable information, but such testimonials will not appear without a consumer’s prior consent.
In addition, consumer testimonials and any personally identifiable information they might contain will be withdrawn from our web site within 30 days of our receipt of a consumer’s written request for its removal. If you wish to update or delete your testimonial, you can contact us at email@example.com.
Nelnet Business Solutions, Inc., may collect and store web log information (such as your web browser, operating system, pages visited, etc.) to help us design our website, to identify popular features, and for other managerial purposes. However, web logs may also be used if necessary to help identify any person attempting to break into or damage our website, or use our websites to commit any illegal act. We may share web log information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws.
We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union, click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we manage on behalf of our customers and the information we collect and manage. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to information. We use secure connections to protect sensitive information during its transmission.No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at firstname.lastname@example.org.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Nelnet Business Solutions, Inc.
820 SW Wilshire Blvd
Burleson, TX USA 76028
Nelnet Business Solutions, Inc., complies with the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from Switzerland. Nelnet Business Solutions, Inc., has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Nelnet Business Solutions, Inc.’s certification, please visit http://export.gov/safeharbor. Upon request and within 30 days, Nelnet Business Solutions, Inc., will grant individuals reasonable access to personal information that it holds about them. In addition, Nelnet Business Solutions, Inc., will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. Please contact your organization’s local Nelnet Business Solutions, Inc., administrator to change your personal information gathered on the Site, or contact our Customer Service center.
Nelnet Business Solutions, Inc., participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Nelnet Business Solutions, Inc., is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.
Nelnet Business Solutions, Inc., is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and Nelnet Business Solutions, Inc., is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Nelnet Business Solutions, Inc., complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Nelnet Business Solutions, Inc., is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Nelnet Business Solutions, Inc., may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
For human resources data we have agreed to cooperate with Data Protection Authorities. Any questions, comments or complaints about the data practices (including without limitation compliance with data privacy principles of notice, choice, onward transfer, access, security, data integrity, or enforcement) of a hosted online OnBoarding software customer or partner for whom Nelnet Business Solutions, Inc., processes data should be addressed to that customer or partner.
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